Website policy

Refund Policy

Please read this policy carefully before placing an international order for Indian herbal, Ayurvedic, wellness and personal-care products.

Indian Brands Herbal, Ayurvedic and wellness products sourced from India
Global Shipping International orders are shipped to serviceable countries
Customer Duty Customs duties, import rules and taxes are customer responsibility

Return and Refund Policy

At [Your Website Name], we aim to deliver genuine Indian herbal, Ayurvedic, wellness, supplement, personal-care, food, cosmetic, and related products in good condition to customers across the world.

Because many of our products are consumable, sealed, hygiene-sensitive, supplement-based, regulated, or shipped internationally, returns and refunds are handled carefully according to this policy.

1. Return and Refund Eligibility

A return, refund, or replacement request may be considered only in the following cases:

  • Wrong product delivered.
  • Damaged product received.
  • Leaking, broken, or tampered product received.
  • Expired product received.
  • Missing item in the order.
  • Product not matching the confirmed order.
  • Major quality issue reported immediately after delivery.

You must contact us within 7 days of delivery with valid proof.

2. Proof Required for Return, Refund, or Replacement

To process a return, refund, or replacement request, customers may be required to provide the following details:

  • Order number.
  • Clear photos of the outer package.
  • Clear photos of the product received.
  • Photo of invoice or shipping label.
  • Photo of batch number and expiry date, where available.
  • Unboxing video, if available.
  • Clear explanation of the issue.

For damaged, leaking, wrong, missing, or expired products, photo or video proof is required before any refund, replacement, or store credit is approved.

3. Non-Returnable Products

Due to safety, hygiene, product integrity, and international shipping reasons, the following products are generally not eligible for return:

  • Opened products.
  • Used products.
  • Products with broken seal.
  • Products damaged after delivery due to customer handling.
  • Products without original packaging.
  • Products returned without approval.
  • Herbal supplements.
  • Ayurvedic tablets, capsules, powders, syrups, oils, juices, tonics, and similar wellness products.
  • Food, grocery, and consumable products.
  • Beauty, cosmetic, personal-care, and hygiene products once opened.
  • Products delayed, rejected, or returned due to unpaid customs/import duties.
  • Products restricted, held, rejected, confiscated, or destroyed by the customer’s destination country.

4. Return Window

You must raise a return, refund, or replacement request within 7 days of delivery.

Requests made after 7 days of delivery may not be accepted.

If a physical return is approved, the product must be shipped back within the timeline shared by our support team. Products sent back without approval may not be accepted.

5. International Return Conditions

For international orders, physical returns may not always be possible due to customs rules, courier restrictions, product category, import/export regulations, return shipping cost, or destination-country limitations.

Depending on the case and after verification, we may offer one of the following solutions:

  • Replacement.
  • Partial refund.
  • Full refund.
  • Store credit.
  • Discount on a future order.
  • Case-by-case resolution.

The final resolution will depend on the product type, issue reported, proof provided, courier status, destination country, and overall case verification.

6. Damaged, Wrong, Expired, or Missing Products

If you receive a damaged, wrong, expired, leaking, broken, or missing product, please contact us within 7 days of delivery.

Please do not throw away the product, shipping box, invoice, or packaging until the issue is resolved, as courier partners or our internal team may require proof for verification.

After verification, we may provide replacement, refund, store credit, or another suitable solution.

7. Refund Processing

Once your refund is approved, it will be processed to the original payment method where possible.

Refund processing time may vary depending on your bank, card provider, payment gateway, and country. Approved refunds may take 5 to 14 business days, and sometimes longer for international payments.

We are not responsible for delays caused by banks, payment gateways, card issuers, or international payment processing systems.

8. Non-Refundable Charges

Unless the issue was clearly caused by our mistake, the following charges may be non-refundable:

  • Shipping charges.
  • International courier charges.
  • Customs duties.
  • Import taxes, VAT, GST, or local taxes.
  • Payment gateway fees.
  • Currency conversion charges.
  • Return shipping charges.
  • Handling, inspection, or restocking charges, if applicable.
  • Any charges imposed by courier, customs, postal, or local authorities.

9. Customer-Reason Returns

If a customer wants to return a product because of changed mind, ordered by mistake, no longer needed, dislike of taste, smell, texture, packaging, personal preference, or expectation mismatch, return approval will be handled case by case.

If approved, the customer may be responsible for:

  • Original shipping charges.
  • Return shipping charges.
  • Customs duties or clearance charges.
  • Payment gateway charges.
  • Currency conversion charges.
  • Handling or restocking charges, if applicable.

The product must be unopened, unused, sealed, and in original condition.

10. Customs-Rejected, Unclaimed, or Returned Orders

If an order is rejected, returned, abandoned, destroyed, or held by customs due to destination-country restrictions, unpaid duties, missing customer documents, refusal to accept delivery, or failure to respond to courier/customs communication, refund may not be possible.

If the parcel is safely returned to us, we may review the case and issue a refund after deducting shipping charges, return charges, customs fees, payment gateway fees, handling charges, and any other applicable cost.

11. Import Restrictions and Country Rules

Every country has different rules for importing herbal, Ayurvedic, supplement, food, cosmetic, oil, tonic, and wellness products.

Before placing an order, the customer is responsible for checking whether the product is allowed to be imported, received, possessed, and used in their destination country.

We are not responsible if a product is delayed, held, restricted, rejected, returned, confiscated, destroyed, taxed, inspected, or blocked by customs, border authorities, courier companies, health departments, postal services, or government agencies.

12. Exchange Policy

Exchanges may be considered only if the product received is damaged, wrong, expired, leaking, broken, or missing from the order, and the issue is reported within the required timeline with valid proof.

Exchange approval is subject to product availability, destination country, courier serviceability, and verification of the claim.

13. Cancellation Before Dispatch

You may request cancellation within 12 hours of placing the order, provided the order has not been processed, packed, dispatched, or shipped.

Once an order is processed, packed, handed over to the courier, or shipped internationally, cancellation may not be possible.

If a prepaid order is cancelled before dispatch and approved by us, the refund will be processed to the original payment method where possible.

14. Partial Refunds

In some cases, only a partial refund may be issued. This may apply when:

  • Only part of the order has an issue.
  • Only one item is missing or damaged in a multi-item order.
  • Return shipping, customs, or payment charges need to be deducted.
  • The parcel is returned after customer-side delivery failure.
  • The product condition does not fully meet return eligibility requirements.

15. Store Credit

In some situations, we may offer store credit instead of a refund. Store credit can be used for future purchases on our website, subject to the terms provided at the time of issue.

Store credit may not be transferable, refundable, or exchangeable for cash unless clearly stated.

16. Refused Delivery

If a customer refuses delivery without a valid verified issue, the order may not be eligible for full refund.

If the parcel is returned to us, refund or reshipment will be reviewed after deducting shipping charges, return charges, customs fees, payment gateway fees, and any other applicable costs.

17. Lost Parcels

If a parcel is delayed, please contact us and we will help check the tracking status with the courier partner.

A parcel is not considered lost until the courier or logistics partner officially confirms it as lost.

If the parcel is confirmed lost due to courier error, we may offer replacement, refund, or store credit after investigation.

18. Abuse of Return or Refund Policy

We reserve the right to refuse returns, refunds, replacements, cancellations, or future service if we detect misuse, repeated false claims, product tampering, fraudulent activity, chargeback abuse, refusal to cooperate, or violation of our policies.

19. How to Request a Return, Refund, or Replacement

To request a return, refund, or replacement, contact us with your order number and proof within the required timeline.

Email: [Your Email]

Phone/WhatsApp: [Your Phone/WhatsApp]

Subject line: Return Request – Order #[Order Number]

Please include your order number, issue details, photos, videos if available, and product/packaging proof for faster support.

20. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes in our business, shipping process, courier rules, product categories, or legal requirements.

The updated version will be posted on this page with the latest effective date.