Terms & Conditions
Welcome to Buyherbindia.com These Terms & Conditions govern your use of our website and your purchase of products from us.
By accessing our website, creating an account, placing an order, or using our services, you agree to follow these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.
1. About Our Website
Buyherbindia.com is an ecommerce website selling Indian branded herbal, Ayurvedic, wellness, supplement, personal-care, food, cosmetic, and related products to customers in India and international locations.
We may sell products from Indian brands such as Himalaya, Dabur, Baidyanath, Zandu, Patanjali, and other Indian brands, depending on availability.
2. Brand Names, Trademarks and Product Identification
All third-party brand names, product names, logos, trademarks, labels, packaging designs, and related intellectual property belong to their respective owners.
Unless clearly stated, Buyherbindia.com is not officially affiliated with, authorized by, endorsed by, or sponsored by any third-party brand owner.
Brand names are used only for product identification, product description, and sale of genuine branded products.
3. Product Information
We make reasonable efforts to provide accurate product names, product images, descriptions, ingredients, usage details, size, quantity, packaging information, MRP, expiry details, and other product-related information.
However, manufacturers may change product packaging, label design, formulation, ingredients, usage instructions, size, quantity, or other product details without prior notice.
Actual product packaging may differ from the images shown on our website. Customers should always read the actual product label, ingredients, warnings, expiry date, and usage instructions before using any product.
4. Health and Medical Disclaimer
The information available on our website is provided for general product information and shopping assistance only. It is not medical advice and should not be treated as a substitute for consultation with a qualified doctor, pharmacist, dietitian, or healthcare professional.
Herbal, Ayurvedic, dietary supplement, wellness, personal-care, and similar products may affect different people differently. Results may vary from person to person.
Important: Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.
You should consult a qualified healthcare professional before using any herbal, Ayurvedic, supplement, wellness, or personal-care product, especially if you are pregnant, nursing, below 18 years of age, elderly, allergic to any ingredient, taking medication, or suffering from any medical condition.
5. Customer Responsibility for Product Use
By purchasing products from our website, you agree that:
- You will read the product label, ingredients, dosage, warnings, expiry date, and instructions before use.
- You will use products only as directed on the product label or as advised by a qualified healthcare professional.
- You are responsible for checking whether a product is suitable for your health, allergies, medication, lifestyle, age, and personal requirements.
- You understand that herbal, Ayurvedic, and wellness products are not a replacement for medical diagnosis or treatment.
- You will stop using the product and seek medical advice if you experience any adverse reaction.
6. International Orders
We sell and ship Indian products internationally to serviceable countries, including but not limited to the USA, Canada, Europe, the United Kingdom, Africa, Australia, the Middle East, and other regions.
Every country has different rules for importing herbal, Ayurvedic, supplement, food, cosmetic, oil, tonic, and wellness products.
Before placing an order, the customer is responsible for checking whether the ordered product is allowed to be imported, received, possessed, and used in their destination country.
7. Customs, Import Duties and Local Taxes
International orders may be subject to customs duty, import tax, VAT, GST, clearance charges, brokerage fees, inspection charges, postal handling fees, or other local fees in the destination country.
These charges are not controlled by us and are the responsibility of the customer unless clearly mentioned otherwise at checkout.
We are not responsible if a parcel is delayed, inspected, opened, held, restricted, rejected, returned, confiscated, abandoned, destroyed, or blocked by customs, border authorities, postal services, courier companies, health departments, or government agencies.
8. Product Restrictions by Country
Some products may be restricted, regulated, or prohibited in certain countries due to local laws, ingredient restrictions, health regulations, import rules, or customs policies.
The customer is responsible for checking destination-country rules before ordering. If a product is held, rejected, returned, destroyed, or confiscated due to import restrictions, we may not be able to provide a refund.
9. Orders and Order Acceptance
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or any other available communication method. This confirmation means we have received your order request.
We reserve the right to accept, reject, cancel, or partially fulfill any order for reasons including but not limited to:
- Product unavailability.
- Pricing or listing error.
- Incorrect product information.
- Payment failure or payment risk.
- Suspected fraud or misuse.
- Incorrect or incomplete address.
- Shipping restrictions.
- Customs or import restrictions.
- Operational, legal, or compliance reasons.
If we cancel a prepaid order before dispatch, we will issue a refund for the cancelled portion of the order.
10. Pricing, Currency and Payment
Product prices may be displayed in INR, USD, GBP, EUR, CAD, AUD, or another currency depending on website settings and customer location.
Final payment amount may vary because of currency conversion rates, bank charges, card issuer fees, payment gateway charges, international transaction fees, or applicable taxes.
Payments are processed through secure third-party payment gateways. We do not store complete credit card or debit card details on our website.
11. Product Availability
Product availability may change without notice. Some products may become unavailable due to brand supply issues, distributor stock limits, import/export restrictions, packaging changes, or discontinuation.
If a product is unavailable after order placement, we may contact you for a replacement, partial shipment, store credit, or refund.
12. Packaging Changes and Substitutions
Brands may update packaging, labels, bottles, boxes, designs, quantity markings, or product presentation from time to time.
We may ship the latest available packaging of the same product from the same brand. We will not intentionally send a different product without your approval unless the difference is only a packaging update by the manufacturer.
13. Shipping and Delivery
Orders are shipped from India using courier, postal, or logistics partners. Delivery timelines are estimates only and are not guaranteed.
Delivery may be delayed due to customs clearance, courier issues, public holidays, weather conditions, incorrect address, unpaid customs duties, local postal delays, inspections, or other reasons beyond our control.
Once an order is shipped, tracking details will be shared where available. Tracking updates may take time to appear, especially for international shipments.
14. Incorrect Address and Failed Delivery
Customers must provide accurate and complete shipping information, including full name, address, city, state/province, postal/ZIP code, country, phone number, and email address.
We are not responsible for delay, failed delivery, return, or loss caused by incorrect address, incomplete address, missing phone number, unavailable recipient, refusal to accept delivery, unpaid customs charges, or failure to respond to courier/customs communication.
If a parcel is returned to us due to customer-side reasons, refund or reshipment will be handled after deducting shipping charges, return charges, customs fees, payment gateway fees, and any other applicable cost.
15. Cancellation Policy
You may request order cancellation within 12 hours of placing the order, provided the order has not been processed, packed, dispatched, or shipped.
Once the order is processed, packed, handed over to courier, or shipped internationally, cancellation may not be possible.
To request cancellation, contact us with your order number at Buyherbindia@gmail.com
16. Return, Refund and Replacement Policy
Returns, refunds, and replacements are handled according to our Return and Refund Policy.
Due to the nature of herbal, Ayurvedic, supplement, food, cosmetic, personal-care, hygiene, and wellness products, not all items are eligible for return.
Opened, used, unsealed, tampered, damaged after delivery, or customer-handled products are generally not eligible for return unless there is a verified issue from our side.
17. Damaged, Wrong, Expired or Missing Products
If you receive a damaged, wrong, expired, leaking, broken, or missing product, you must contact us within 7 days of delivery with proper proof.
Proof may include order number, product photos, outer package photos, invoice/shipping label photo, batch number, expiry date, and unboxing video where available.
After verification, we may provide replacement, partial refund, full refund, store credit, or another suitable resolution depending on the case.
18. Customs-Rejected, Unclaimed or Returned Orders
If an international order is rejected, returned, abandoned, destroyed, or held by customs due to destination-country restrictions, unpaid duties, missing documents, refusal to accept delivery, or failure to respond to courier/customs communication, refund may not be possible.
If the parcel is safely returned to us, we may review the case and issue a refund after deducting shipping charges, return charges, customs fees, payment gateway fees, and any other applicable costs.
19. Website Use
You agree to use our website only for lawful purposes. You must not misuse our website, place fraudulent orders, use false information, copy our content, attempt to damage the website, misuse offers or discounts, interfere with website security, or use our website for illegal activity.
We reserve the right to block access, cancel orders, refuse service, or take legal action if misuse, fraud, abuse, or policy violation is detected.
20. Reviews, Ratings and User Content
If you submit reviews, ratings, photos, videos, testimonials, feedback, comments, or other content to us, you confirm that the content is genuine and that you have the right to share it.
By submitting such content, you allow Buyherbindia.com to use, display, publish, edit, translate, and share it on our website, product pages, social media, advertisements, and marketing materials.
We may remove content that is fake, abusive, misleading, offensive, unlawful, promotional, unrelated to the product, or in violation of our policies.
21. Intellectual Property
All original website content, including text, design, layout, graphics, product descriptions, banners, images, videos, icons, blog content, and marketing materials, belongs to Buyherbindia.com or respective owners.
You may not copy, reproduce, modify, distribute, publish, sell, scrape, mirror, or commercially use our website content without written permission.
22. Third-Party Links and Services
Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, apps, or tools.
We are not responsible for the content, privacy practices, accuracy, security, or services of third-party websites or platforms.
23. Limitation of Liability
To the maximum extent permitted by law, Buyherbindia.com will not be liable for any indirect, incidental, special, consequential, punitive, or financial damages arising from website use, product purchase, product misuse, allergic reaction, health outcome, customs issue, delivery delay, product restriction, payment issue, or third-party service failure.
Our maximum liability, if any, shall be limited to the amount paid by you for the specific order in question.
24. Force Majeure
We are not responsible for delay or failure caused by events beyond our reasonable control, including customs delay, courier disruption, natural disaster, pandemic, strike, war, government restriction, import/export ban, supplier issue, payment gateway issue, cyberattack, or other unforeseen events.
25. Policy Updates
We may update these Terms & Conditions at any time. The updated version will be posted on this page with the latest effective date.
Your continued use of our website after changes are posted means you accept the revised Terms & Conditions.
26. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any dispute shall be subject to the courts of India, unless applicable consumer protection law requires otherwise.
27. Contact Us
For questions about these Terms & Conditions, contact us:
Email: [Your Email]
Phone/WhatsApp: [Your Phone/WhatsApp]
Business Name: [Your Business Name]
Website: [Your Website URL]
Address: [Your Business Address]