Shipping Policy
This Shipping Policy explains how [Your Website Name] ships Indian herbal, Ayurvedic, wellness, supplement, food, cosmetic, personal-care, and related products to customers in India and international locations.
By placing an order on our website, you agree to the shipping terms mentioned in this policy.
1. Shipping Locations
We ship products from India to multiple international destinations, including but not limited to:
- USA
- Canada
- United Kingdom
- European countries
- African countries
- Australia and New Zealand
- Middle East
- Asia-Pacific countries
- Other serviceable international locations
Shipping availability may depend on the destination country, courier serviceability, product category, customs rules, and import restrictions.
2. Order Processing Time
Orders are usually processed within 2 to 5 business days after payment confirmation.
Processing time may be longer during Indian holidays, public holidays, high-demand periods, stock delays, supplier delays, courier disruptions, weather issues, or operational limitations.
Some products may require additional sourcing time because they are procured from Indian brand suppliers, distributors, or authorized market channels after order confirmation.
3. Estimated Delivery Time
Estimated international delivery timelines are mentioned below:
| Destination | Estimated Delivery Time | Important Note |
|---|---|---|
| USA and Canada | 7 to 21 business days | Delivery may vary due to customs clearance and local courier process. |
| United Kingdom and Europe | 7 to 21 business days | VAT, customs duty, or local handling charges may apply. |
| Africa | 10 to 30 business days | Delivery depends on country, courier reach, and customs clearance. |
| Australia and New Zealand | 10 to 25 business days | Import inspection may apply to herbal, wellness, or food-related products. |
| Middle East | 7 to 18 business days | Delivery depends on customs process and local courier partner. |
| Other Countries | 10 to 30 business days | Timeline depends on serviceability and destination-country import process. |
Important: Delivery timelines are estimates only and are not guaranteed. Actual delivery may vary due to customs clearance, courier delay, local postal process, holidays, weather, address issues, inspections, or import restrictions.
4. Shipping Charges
Shipping charges are calculated based on destination country, product weight, package size, shipping method, and order value.
Shipping fees will be displayed at checkout where available.
Any free-shipping offer, if provided, applies only according to the offer terms shown on the website.
5. International Shipping from India
All international orders are shipped from India through courier, postal, or logistics partners.
Because we sell Indian herbal, Ayurvedic, wellness, supplement, personal-care, food, cosmetic, and related products, customers must understand that international shipping may involve customs checks, import inspections, documentation requirements, or local delivery procedures.
6. Customs, Import Duties and Taxes
International orders may be subject to customs duty, import tax, VAT, GST, clearance charges, brokerage fees, postal handling fees, inspection fees, or other local charges in the destination country.
These charges are not controlled by us and are the responsibility of the customer unless clearly mentioned otherwise at checkout.
Customers are advised to check their country’s customs and import rules before placing an order.
7. Import Restrictions for Herbal and Wellness Products
Every country has different rules for importing herbal, Ayurvedic, supplement, food, cosmetic, oil, tonic, and wellness products.
The customer is responsible for ensuring that the ordered product is allowed to be imported, received, possessed, and used in their destination country.
We are not responsible for parcels that are delayed, held, opened, inspected, restricted, rejected, confiscated, returned, abandoned, or destroyed by customs, border authorities, postal services, courier companies, health departments, or government agencies.
8. Order Tracking
Once your order is shipped, we will share tracking details through email, SMS, WhatsApp, or your account page where available.
Tracking updates may take 24 to 72 hours to appear after dispatch.
For international shipments, tracking may show limited updates while the parcel is in transit, under customs clearance, or moving between courier partners.
9. Courier and Delivery Partners
We may use different courier, postal, or logistics partners depending on destination country, product type, shipping method, weight, and serviceability.
Delivery may be completed by an international courier partner, postal service, customs-linked delivery agency, or local last-mile courier in the destination country.
10. Delivery Attempts
Courier partners may attempt delivery according to their local process.
If the recipient is unavailable, the courier may contact the customer, leave a delivery notice, hold the parcel, schedule another attempt, or return the parcel depending on local rules.
Customers must respond to courier calls, emails, SMS, delivery notices, and customs communication on time.
11. Incorrect or Incomplete Address
Customers must provide complete and accurate shipping information at the time of placing the order.
Shipping information should include full name, house/building number, street, city, state/province, postal/ZIP code, country, phone number, and email address.
We are not responsible for delay, return, loss, failed delivery, or extra charges caused by incorrect address, incomplete address, wrong postal code, missing phone number, or unreachable customer.
If reshipment is possible, additional shipping charges may apply.
12. Failed Delivery
A delivery may fail due to incorrect address, unavailable recipient, refusal to accept delivery, unpaid customs charges, missing documents, non-response to courier/customs communication, or local delivery restrictions.
If a parcel is returned to us due to customer-side reasons, refund or reshipment will be reviewed after deducting shipping charges, return charges, customs fees, payment gateway fees, handling charges, and any other applicable cost.
13. Customs Hold or Inspection
International parcels may be held or inspected by customs or government authorities in the destination country.
Customs may ask the customer for identification, import documents, product-use clarification, tax payment, duty payment, or other information.
Customers must cooperate with customs and courier partners to complete clearance. We are not responsible for delay, rejection, return, confiscation, or destruction caused by customs or customer non-response.
14. Delayed Parcels
Delivery may be delayed due to customs clearance, courier network delay, local postal delay, public holidays, weather conditions, natural disasters, strikes, government restrictions, import inspections, incorrect address, or other reasons beyond our control.
If your parcel is delayed, please contact us and we will help check the tracking status with the courier partner where possible.
15. Lost Parcels
A parcel is not considered lost until the courier or logistics partner officially confirms it as lost.
If the parcel is confirmed lost due to courier error, we may offer replacement, refund, or store credit after investigation.
We are not responsible for parcels marked as delivered by the courier but claimed as not received, unless the courier confirms a delivery error after investigation.
16. Damaged Package on Delivery
If your package appears damaged, opened, leaking, or tampered with at the time of delivery, please take clear photos and videos before opening the package.
You must report damaged delivery within 7 days of receiving the order.
Please keep the product, invoice, shipping label, and packaging until the issue is resolved, as they may be required for verification.
17. Split Shipments
Some orders may be shipped in multiple parcels depending on product availability, warehouse or sourcing location, courier rules, weight limits, or operational needs.
If your order is split into multiple shipments, you may receive separate tracking numbers.
18. Product Availability and Dispatch
Products listed on our website may become unavailable due to stock shortage, brand supply delay, distributor issue, packaging change, export restriction, or discontinuation.
If an item becomes unavailable after order placement, we may contact you for replacement, partial shipment, store credit, or refund.
19. Packaging
We make reasonable efforts to pack products safely for domestic and international shipping.
Packaging may include protective material, outer shipping cartons, courier bags, or other packing methods depending on product type and shipping destination.
Minor outer packaging dents may occur during international transit and may not qualify for refund or replacement if the product inside is safe, sealed, and usable.
20. Refused Delivery
If a customer refuses delivery without a valid verified issue, the order may not be eligible for full refund.
If the parcel is returned to us, refund or reshipment will be reviewed after deducting shipping charges, return charges, customs charges, payment gateway fees, and any other applicable costs.
21. Unclaimed Orders
If an order is not claimed from the courier, post office, customs office, or delivery center within the allowed timeline, it may be returned, abandoned, or destroyed according to local rules.
We are not responsible for loss, delay, or non-delivery caused by the customer’s failure to collect the parcel or respond to courier/customs communication.
22. Delivery Delays Beyond Our Control
We are not responsible for delays caused by:
- Customs clearance.
- Import inspections.
- Courier disruptions.
- Incorrect or incomplete address.
- Unpaid duties or taxes.
- Customer non-response.
- Public holidays.
- Weather conditions.
- Natural disasters.
- Government restrictions.
- Pandemic-related delays.
- War, strike, emergency situations, or local postal delays.
23. Shipping Support
For shipping-related questions, tracking help, delayed parcel support, or delivery issues, contact us with your order number and tracking number.
Email: [Your Email]
Phone/WhatsApp: [Your Phone/WhatsApp]
Subject line: Shipping Help – Order #[Order Number]
24. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in courier processes, customs rules, shipping methods, product categories, or business operations.
The updated version will be posted on this page with the latest effective date.